Pakavaitor Privacy Policy — Your Data, Protected

1 About This Policy

This Privacy Policy applies to all users of the pakavaitor platform — whether you access it through the website at pakavaitor.net or through the mobile app available on Android and iOS. It covers all personal data collected during registration, during gameplay, during sports betting activity and when you contact the support team.

By registering an account on pakavaitor, you confirm that you have read and understood this policy and that you consent to the collection and use of your personal data as described here. If you do not agree with any part of this policy, you should not create an account or use the platform.

This policy may be updated from time to time. When changes are made, the updated version will be published on this page with a revised effective date. We recommend reviewing this page periodically, particularly if you make a change to your payment method or account details.

2 What Information We Collect

Pakavaitor collects personal information through several channels. The type of data collected depends on how you use the platform. Below is a breakdown of the main categories:

2.1 Registration Information

When you create an account, we collect the information you provide in the registration form. This typically includes your full name, date of birth, email address, mobile number and any username or password you set. This information is required to create and manage your account.

2.2 Identity Verification Documents

If you are asked to verify your identity — for example, before a large withdrawal is processed or if unusual account activity is flagged — we may collect copies of identity documents such as a national identity card (CNIC), passport or other government-issued ID. This is done to confirm that the account belongs to you and that you meet the 18+ age requirement.

2.3 Payment and Transaction Data

When you deposit PKR or request a withdrawal, we collect transaction-level information. This includes the payment method used (JazzCash, Easypaisa, Raast, bank transfer or card), the transaction amount in PKR, the date and time of the transaction and the transaction reference number. We do not store full card numbers or complete mobile wallet credentials — only the minimum information necessary to process and record the transaction.

2.4 Gaming and Betting Activity

We record details of your activity on the platform including games played, bets placed, bet amounts in PKR, outcomes, bonus usage and session duration. This data is used to manage your account, process winnings, apply responsible gaming limits and improve the platform experience.

2.5 Device and Technical Data

When you access pakavaitor — whether through a browser or the mobile app — we automatically collect certain technical information. This includes your IP address, device type, operating system, browser version, screen resolution and general location data derived from your IP address. This helps us ensure the platform runs correctly on your device and allows us to detect suspicious or unauthorised access attempts.

2.6 Communications

If you contact the support team via live chat, email or any other channel, we retain records of those communications. This helps us track open support queries, maintain service quality and refer back to previous conversations if the same issue arises again.

3 How We Use Your Information

The personal data collected by pakavaitor is used strictly for the purposes described below. We do not use your data for purposes beyond what is listed here without first obtaining your explicit consent.

4 Cookies and Tracking

Pakavaitor uses cookies and similar tracking technologies to make the platform work correctly and to improve your experience. A cookie is a small text file stored on your device when you visit the site. The cookies we use fall into three categories:

• Essential cookies — These are required for the platform to function. They keep you logged in during a session, remember your language and currency preferences and maintain the security of your account. You cannot opt out of essential cookies without also opting out of using the platform.
• Performance cookies — These collect anonymised data about how pages and features are used, which helps us identify technical issues and improve the platform. No personally identifiable information is transmitted via performance cookies.
• Functional cookies — These remember your preferences between sessions, such as your preferred game category or display settings, so you do not have to reset them every time you log in.

You can manage cookie preferences through your browser settings. Blocking certain cookies may affect platform functionality — for example, blocking essential cookies may prevent you from staying logged in. Pakavaitor does not use cookies to track your activity on other websites or to serve targeted advertising.

5 How We Share Your Information

Pakavaitor does not sell, rent or trade your personal data to any third party. However, in certain limited circumstances, your data may be shared with trusted service providers and partners who assist in operating the platform. All such parties are bound by strict confidentiality obligations and are only permitted to use your data for the specific purpose for which it was shared.

The categories of third parties who may receive limited personal data include:

• Payment processors — JazzCash, Easypaisa, Raast and banking partners receive transaction data to facilitate PKR deposits and withdrawals. They are bound by their own privacy and security standards.
• Identity verification services — Where a third-party KYC (Know Your Customer) service is used to verify identity documents, that provider will receive the document data you submit for verification purposes only.
• Game content providers — Casino game and sports data providers may receive session-level data necessary to deliver game outcomes and live sports feeds to your account.
• Technology and hosting providers — Cloud infrastructure and hosting partners may process technical data including IP addresses and error logs as part of keeping the platform running.
• Legal and regulatory authorities — If required by applicable law or in response to a valid legal request, pakavaitor may disclose relevant account or transaction data to the appropriate authorities.

6 Data Retention

Pakavaitor retains your personal data for as long as your account is active and for a reasonable period afterwards as required for legal, financial and security purposes. Specifically:

• Account registration data and identity documents are retained for the duration of your account and for a minimum period after account closure as required for financial record-keeping.
• Transaction records including PKR deposits, withdrawals and bet history are retained for a minimum of five years to support financial auditing and fraud investigation requirements.
• Support communications are retained for a minimum of two years from the date of the interaction.
• Technical logs including IP addresses and session data are retained for up to twelve months from the date of the session.

When data is no longer required for the purpose for which it was collected and the minimum retention period has passed, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

7 Data Security

Keeping your personal data and PKR account balance secure is something pakavaitor takes seriously. The platform applies a layered approach to data security that includes both technical and procedural safeguards.

On the technical side, all data transmitted between your device and the pakavaitor platform is encrypted using SSL/TLS. Account passwords are stored using secure one-way hashing — even pakavaitor staff cannot see your password in plain text. Payment data is handled in line with industry security standards to minimise the exposure of sensitive financial information.

Access to personal data within pakavaitor is restricted on a need-to-know basis. Staff who handle support queries or account verification can only access the data directly relevant to their role. All internal access to sensitive account data is logged and audited.

Despite these measures, no system connected to the internet can guarantee absolute security. If you suspect that your account has been accessed without your permission, you should change your password immediately and contact the support team. We will investigate promptly and take steps to secure your account.

8 Your Rights Over Your Data

As a user of the pakavaitor platform, you have the following rights with respect to your personal data. To exercise any of these rights, contact the support team — contact details are in the final section of this policy.

• Right of access — You can request a copy of the personal data pakavaitor holds about you.
• Right to correction — If any of your personal data is inaccurate or incomplete, you can ask for it to be corrected. Some data — such as your registered name or date of birth — may require identity verification before changes are made.
• Right to deletion — You can request that your personal data be deleted. Note that certain data must be retained for legal and financial compliance reasons and cannot be deleted on request — the support team will advise you on what can and cannot be removed.
• Right to object — You can object to the processing of your data for specific purposes such as marketing communications.
• Right to withdraw consent — Where processing is based on your consent, you may withdraw that consent at any time. Withdrawing consent does not affect the legality of processing that took place before the withdrawal.

9 Children and Minors

Pakavaitor is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If an account is found to have been registered by a person under 18, the account will be immediately closed, all associated data will be reviewed in line with our safeguarding obligations and the matter may be escalated appropriately.

If you are a parent or guardian and believe that a minor may have created an account on pakavaitor using false information, please contact the support team immediately so the account can be reviewed and closed without delay.

10 Links to Other Pages

The pakavaitor platform may contain links to other pages within the site such as the Responsible Gaming page, FAQ and Terms and Conditions. This Privacy Policy governs data collected on the pakavaitor platform only. For full details on your rights and responsibilities as a player, we recommend reading both this policy and the Terms and Conditions together.

11 Changes to This Policy

Pakavaitor reserves the right to update this Privacy Policy at any time. When material changes are made — for example, changes to the types of data collected, new data sharing arrangements or changes to your rights — we will notify registered users via email or an in-platform notification ahead of the changes taking effect. Minor editorial updates may be made without specific notification, and the updated policy will simply be published on this page with a revised date.

Your continued use of the pakavaitor platform after any update to this policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you should close your account and stop using the platform.

12 Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights or want to raise a concern about how your personal data is handled, please reach out to the pakavaitor support team. You can contact us via live chat on the platform or by email at [email protected] — the email address is provided for reference only and is not a clickable link.

We aim to respond to all data-related requests within a reasonable timeframe. Complex requests — such as full data exports — may take longer, but we will acknowledge your request promptly and keep you informed of progress.